Collections and Arrears Management (CAM)
Target Audience
Managers and senior staff working in the Collection and Arrears Management areas.
Qualification
No formal qualifications are necessary but participants should have at least five years' experience in a tax authority.
Course Description
A key aim of tax administration is to attain high rates of voluntary on-time payment and low incidence of tax arrears. However, there always needs to be a focus both on effective management of the arrears when they arise and on preventing arrears occurring in the first place. Areas covered during the workshop include: - Smarter Debt/Arrears Collection; - Payment Thinking; - Accounts Receivable essentials; - Legal Framework; - Understanding your Arrears; - Arrears Prevention; and - Arrears Management. At the completion of the workshop participants will be equipped with tools to support them in management of Collections and Arrears and will have developed a country action plan to implement upon return to their agencies.
Course Objectives
Collection and delivery of the revenue for the Government and the community is a critical role of tax administrators. This course aims to provide the participants with exposure to the fundamentals of effective and efficient payment and collections systems to minimize the occurrence of arrears as well as world best practices in treating arrears, including the use of emerging technologies and behavioral insights. The course will include group participation, leading to each participating country developing an action plan to take back to their respective countries for consideration and implementation.
